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Terrible service; Glass in food - Review by citysearch c | Fung's Kitchen

Fung's Kitchen

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Terrible service; Glass in food 8/28/2009

What made it unique or special?I am Asian and would never EVER recommend this restaurant to anyone. The service is utterly atrocious. The first time I went to this restaurant was for weekend Dim Sum. The service was terrible then, but I thought that maybe it was just that particular day. It took months before I was willing to try the place again. When I did, it was even worse than the first time. Besides the fact that the food is only mediocre at best compared with other dim sum spots in Houston, the servers were all EXTREMELY rude. I placed my dim sum order and only ever received 1 dish in the one and a half hours I sat at my table with my husband. The hostess came out and showed me my order and stated that they brought everything that I ordered out already, but the order sheet clearly showed someone had scribbled over my other orders. She asked me what I wanted and I told her that the items she scribbled out was what I wanted. At this point, I had to leave because it took so long to get my food that I told her never mind. She brought a different dish out for me to eat right away as an apology that they didn't give me what I wanted. I bit into a dumpling where there were bits of GLASS. I immediately asked to speak with a manager but the manager refused to see me. I asked to get my check and they charged me for the full price of everything I did not even receive. I was furious and every server, hostess, manager -- you name it -- avoided coming out to talk to me. I decided it was not worth my time to argue at that time since I had to get to a business meeting and so I paid the exact amount on the check on the counter and left. Pros: Large establishment Cons: Food quality, food safety, worst service in Houston more
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