I called Maggie Rita’s to find out how to deal with a problem I’ve had with the server adding on a ‘little extra tip’ on my debit card. After I had been on hold for several minutes, the manager came on the line. I had to explain my problem to her several times because she did not seem to be listening or understanding and therefore asked me the same questions repeatedly. The manager hung up on me, and then returned the call to say they could not help me because it was the banks fault. I went to the bank the next day and a representative helped me file credit card fraud against the company. While the amount was still pending the manager changed the amount back to the truthful amount. The server and the manager still refuse to apologize. Needless to say, I was quite frustrated.\r
This place has no integrity so I doubt them food and chefs do as well\r
I expected a much higher level of service from the company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am spreading the word. \r
Pros: nothing
Cons: no integrity
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