The new Park Slope store is completely incompetent. I brought two glasses in for new lenses, using the same frames. The service was at best impersonal. I was told it would take a week, even though they were a standard prescription. I had a bad feeling when I left the store after placing my order, but didn't cancel it. One pair took almost two weeks, but the sunglasses were not finished. They took an additional four days. They ended up the wrong shade and were much too light for sunglasses. Plus, thewere instructed to match the shade of the existing lenses. I was told it the new ones were correct and good. The paperwork and the old lenses were lost, so we couldn't check it out. They dumbed me out and it was very clear they had no intention of making this right. This experience cost me over $350. I would strongly urge people to avoid this store.
Cons: Indifferent service, expensive, untruthful
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