Wanted a $90.00 piece of 96 x 48 inch plywood, ""Cut once-- a 60 inch and a 36 inch piece"". The man at the saw cut the the board in two at the right measurement. Then proceeds to cut the 60 x 48 inch into a 60 x 36 inch piece. Before he makes the cut I urgently stop him asking him what he was doing. ""I don't want you to cut this piece"". He shrugs his shoulders and pushes the piece through anyway and then proceeds to tell me that they do what is on the ticket. The ticket was wrong. Not what I said-- ""One cut: 60 and a 36 inch""-- but two cuts into a 60x36 inch cut. I walk in to protest but they said they couldn't help me and that I would have to buy another $90 piece of wood. The guy at the counter says ""I carefully checked with you. You wanted a 50 by 36 inch."" I reminded him that I said ""one cut"" into 36"" and a 50"". ""Well what are we supposed to do? It is an expensive piece of wood."" You could be a man and and admit a mistake. You could talk to your employee who ran the wood through the saw even after I told him not to regardless of what the ticket said. You could display better business acumen and realize that a customer who has spent thousands of dollars there over the years might be worth keeping around.
Additionally the service has always been condescending and rude. This was the last straw. Avoid this place.
Pros: They sell lumber in SoHo
Cons: They are the ONLY place in SoHo to find lumber. Go2 Tribeca
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