Tried getting through on the phone for a week for reservations, left several messages as prompted, and no one called me back. That's fine - finally got through on a Thursday night, and was asked to hold. No problem. Genius left me on hold for about 15 minutes, so I hung up to call back - they never picked up the line, so it was BUSY THE WHOLE NIGHT. Who doesn't have call waiting????
The brain trust there will not be seeing my money. There's nothing more frustrating than calling and hearing a busy signal. Lame.
I've been there several times before - the drinks can be good if you know what you're ordering. Neighborhood is sketchy, but hey - it's SF. Pretentious self-important staff should take a customer service academy lesson.
Pros: cool drinks
Cons: pricey, not so brilliant staff
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