I called to get my appliance fixed. I was given a two hour time slot, from 10-12. The day of the appt, I called and spoke with the (rather unfriendly) receptionist to ensure that the technician had the correct number to call when he reached the gate of my gated community. At no time did she tell me that he would call on his way to my home to confirm the appt. She confirmed the appt for sometime between 10-12.
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