I believe I always do return phone calls. Normally within 24 hours. I have been working alone the majority of the year but still return phone calls. As far as delivery, I believe that all pictures on CD (master digital negatives) have been delivered to all clients except current production. All events have been shot and pictures delivered. As far as albums, I don't start producing albums unless a client submits a picture list. I don't choose pictures, but I do design. I also do not submit to print unless the client approves the design. Clients have the right to order when they choose. Whenever that maybe. Currently I am designing albums for clients from early 2008 because they chose to order in the last few weeks. A new album company is being used for quality and communication improvements. There is not a perfect company in the world of business, not one. However, I do believe in making a making things right if a client has not received or order an album. I would still like clients to choose their own pictures and provide a picture list. I would recommend a client to contact me, emails and phone are the same and I will contact them within 24 hours. This is of course to figure things out. Again, making correction is always the right thing to do for anyone. I have had a hand full of clients from 2008 request that I choose all the pictures and design because they have had no time to go over hundreds of pictures provided to them on CD or Thumb Drives and some have had medical issues. I understand this because I too have had medical issues. Though better now. I have agreed to select and design the albums but will not print without approval. Please be in contact so we can settle anything out standing. Thank you.
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