I had the same situation with Rene. From day one, he gave me an uneasy feeling, but I couldn't afford to stray from my budget. He talked down to me constantly, and made me feel like I was a huge pain to work with. He kept telling me - ""my clients always end up being my friends - EVENTUALLY"". While he did actually show up for the wedding, getting any of my photos or books - which I had already paid for FAR in advance (another bad move on my part) was like pulling teeth. My husband and I were afraid to confront him at first, thinking that we would NEVER get our books or photos. There was always a delay - he was sick, he was the only one showing up to work, he was taking some time off, it must have gotten lost in shipping, etc. (BTW - what kind of business person ships a $700 book without a tracking number - I wasn't born yesterday!) After many discussions with my husband, I decided to confront him about the books - six months after my wedding. At that point, I was crying and yelling, and he told me that he would be communicating with only my husband from now on. Then he tried to pull the same BS with my husband, which did not fly. Two months later, after threatening to take him to court, we finally received all of our photos and books. I have NEVER worked with such an incompetant, rude, arrogant person.
Pros: photos are okay
Cons: doesn't deliver services and treats people poorly