Because Citysearch limits the length of owner's responses to reviews, I am posting my response here. Our conversation at the store obviously didn?t ease your feelings about the situation, and so I feel it?s important to say there are 2 sides to every story. There was some confusion at the time you came by as some new staff members were just arriving and the store was a little hectic at the time, but no particular group of customers is ever more important than another as you have insinuated. The girl you say was ?just leaning against the counter? had just walked into the service area and was asked by another staff member to go to the register and ring up sales while others helped get orders boxed for customers. The rude comments you used to get her attention (and the attention of all the other customers around you that you basically took precedent over) made everyone uncomfortable, and the continued comments to the other staff member that checked you out were really uncalled for. We always try to help everyone as quickly as possible and the staff mistakingly thought you were with the man standing next to you (that had comments of his own about your parking lot etiquette).
While I can?t verify exactly what happened with the credit card, I will say this: It is the responsibility and standard of our staff to be as helpful, courteous and friendly as possible, and I think that our customers would tell you that IS the service they receive when they come to visit us. It is not however anywhere in the staff job description that they have to tolerate sarcasm just for the sake of making a sale. That's certainly not what we are in business for. Your demands that you were ?due an apology? from someone that was honestly upset by your actions towards her and her co-workers was a little confrontational, and my attempts to hear your comments and apologize for the misunderstanding were unwelcomed as you left the store exclaiming you were going to ?tell everyone? what a bad experience you had anyway. Quality and customer service is indeed very important to me and is the main reason I personally have been physically in the store 99.9% of the days we have been open for business. I am honestly sorry to hear that you have formed a negative opinion about our service, but it may be best that we both agree that we are not the dessert shop for you.
Pros: great little cupcake shop
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