So, just to start I had a gift certificate given to me in March, and I could not get in until August. The only reason I was able to get in then is because I showed up at the spa and requested to speak with someone about all of the un-returned phone calls/messages/emails. Terrible customer service, they thought it was funny and didn't really seem to care that I was so frustrated with them. Then they tried to schedule me with their new therapist that had started that week!
I had a friend get a $1000 full day spa certificate and the refuse to call her back and schedule her. They say they are moving, but does that give them the excuse to not call anyone back? She just wants her money back at this point, she got the gift certificate in January! She wants nothing to do with this crappy place but no one will call her back. The staff there is very unprofessional and it just seems like no one cares about the customers. Here are just a few of the unreturned attempts to speak with someone: went in thursday and the office manager was supposed to call us back, never did. Calls on 5/7, 5/18, 5/22, 5/27, 7/1 and 7/13, emails on 5/7 and 5/17. Went in again on 7/9, and there was no manager again to speak with. I would not recommend going to this spa for anything. I had another friend who went in and had the worst pedicure ever - she said that the polish chipped the next day and her feet looked worse than they did when she first walked in there.
Pros: NOTHING
Cons: They have the WORST customer service
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