I went in to get highlights by an apprentice who never showed up, but they called ahead and let me know and re-scheduled my appointment. While getting my color done, they were able to accomodate a last-minute, un-scheduled haircut with Eugene, who is very meticulous and did a great job reshaping a previously bad haircut.
Pros: Accomodating, skilled staff, good customer service
Cons: Expensive
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