My experience at the Waxahachie Monarch Dental clinic is identical to the review of Cedar Hill Monarch clinic by 06Patientofdrwhite. My first visit ever to a Monarch clinic and I wish it could be the last. I was at the office 3.45 hours and only received xrays and a ""probing"" ( in more ways than one) followed by scare tactics from the dentist and hygentist that my gums and jaw could likely fall off due to disease, ( that I am certatin I do not have) . The visit felt more like a marketing gimmick clothed in lies and scare tactics in order to sell procedures beyond the basic preventive services for practical maintenance plan. After taking off a 1/2 day of work and giving Monarch dental my entire afternoon, I did not even get my teeth cleaned which was the only reason I made the appointment. After I asked to speak to the office manager, she refused to acknowledge me or my husband as she talked on the phone about ""tile"" and whatever, then proceeded to work on her computer after she hungup. Her ignoring us worked, however, as after about 10 minutes of waiting directly in front of her, and without anyone behind the desk (2 other people plus the office manager) having any interest in listening to us, we walked out and they affectively averted hearing from a dissatisfied customer. I believe the business strategy of Monarch Dental is about sell, sell, sell, using the threat of disease to provoke people into having unnecessary treatments. Monarch flirts with insurance fraud and ethically... just plain shameful. I wonder how the employees sleep at night executing Monarch exec orders! They are not in the business for patient satisfaction! If you have any choices for selecting a dentist, you should avoid Monarch.
Pros: New, clean
Cons: Disrespect for the patient
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