I am mystified by the intensely negative reviews, although of course everybody has a bad day, and of course those injured, or those who perceive injury, are much more likely to review.
I purchased a Blomberg clothes washer and had completely professional service, two somewhat strange errors (220AC vs. 110AC; delivery timeliness) were rectified without fuss. Indeed I have used Gringer off and on for 30 years without noticeable difficulty. I went to them without price shopping but, noting some price remarks on these reviews, checked on the web, and found no lower prices, although I know that is not dispositive as to price.
Luigi, the manager, has always been completely responsive, even on vacation, and I take it as a >>>very good sign<<< that 1) he has actually replied in this forum and 2) that he did so clearly and forthrightly. I find that rare, and refreshing.
So, I have no problem with Gringer, and would do business with them in a second. I don't know how long Luigi has been there, but perhaps reported problems predate his arrival (while typing in this form, I cannot check the dates of the complaints).
Christopher Gray
NYC
Pros: Completely professional service
Cons: Two mistakes, both rectified without any problem.
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