This clinic holds a monopoly over the Spokane Valley as they do the vaccinations for infants at the Valley Hospital. My son is currently 7 and has been seeing their doctors since birth. I would suggest finding a new pediatrician immediately upon the birth of your child or it will be difficult when they are older.
I suppose they would be fine if you are only ever in need of basic check ups and immunizations. If for some reason you are ever in need of medication for your child you will go through hell just to get it. The staff, doctors and nurses do not communicate efficiently and if you need a refill it may take well over a week and over ten phone calls.
They will not schedule appointments in advance for patients that have a need to visit on bi-annual basis (or more) and then can not fit you in in a timely manner when they do schedule appointments; so expect to have gaps in your child's regular medications.
Do not expect a good referral for specialists either. If you need something downtown they will refer you to someone as far away from your request as possible and give them your phone number so they call you frequently.
I have had the privilege of working with other pediatricians in other cities we have lived in and others have been wonderful in comparison.
Final note, do NOT go here if you may ever face a custody suit. As a single parent who had to work and attend college I had my parents bring my child in quite a few times for visits and then they decided to give our guardian ad litem in the court case a letter stating what a horrible parent I was because I had my parents bring my son in for appointments when I was unable to. Apparently in their eyes this means you are not around at all. THIS IS A HORRIBLE, HORRIBLE CLINIC with HORRIBLE CUSTOMER SERVICE AND RUDE RECEPTIONISTS as well.
Pros: Absolutely None
Cons: They can not seem to get anyhting done accurately
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