Kooma could indeed be one of the trendiest restaurants in the Columbus area with its top notch sushi and ethnic cuisine, however I have noticed a trend in the recent reviews. Most here would claim their accolades are stifled by a lack of aptitude in the service, which is wholly justified, as the management does not see it fit to properly train servers.
When I was hired, I seemed more like a body in an apron rather than an investment as an employee, and the staff was sure to reaffirm that belief. The management was poor with communication, as one would contradict the other with information and technique. The only way I was every going to taste the stuff was if it was snuck off a discarded plate, or I came in on my day off to pay the full price for a roll. Being too personable with the customers was discouraged as they would stay longer than necessary. My least favorite technique was the constant criticism of performance IN FRONT of customers, which is grossly unbusiness-like. I resonate with the general consensus, which is again a lack of investment in the face of the restaurant.
The staff knows how to put on a good show, but for those with a keen sense of observation, the attitude prevailing at Kooma will leave a bad taste in their excellent fish.
Pros: great looking food, atmosphere, variety
Cons: service, staff, attitude
more