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They used to be good - Review by citysearch c | Appliance Experts

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They used to be good 5/21/2009

I've used Appliance Service by Paul on and off for 15 years, but when I asked them recently to repair my Thermador oven I was perplexed by their lack of knowledge and professionalism. Did not return phone calls, very poor communication, and truly didn't seem to know anything about the oven. The first time it was ""repaired"" the service guy turned it on to show me how quickly it would now heat up and it arced, nearly burning his eyebrows off. So he decided it needed a new element, a ""3 to 4 days wait."" Two weeks later he shows up with a gas element, although the oven is electric. So had to start over. Ultimately the oven got fixed but I would love to know if there is another company servicing high-end appliances. more
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