This place was by far and away the WORST heating and cooling place I've used. I just moved and decided to use them because the previous owner had. BIG MISTAKE. I was on a yearly contract with them and when my AC quit working, I called early Monday morning and was told I'd have to wait until Friday because they were ""backed up because of the rain?!"".. It was only a light sprinkle, and 5 Days? I have a 3 week old baby!!! Since I'd already paid my contract there was nothing I can do. I wait until Friday. My wife stays home with the baby and was expecting them. After my business meetings I see the called my cell phone to say they were coming (voicemail).... The problem? They NEVER showed. When I called to ask they outright lied and said they tried knocking which in my 1000sf condo you CAN NOT miss hearing them. Outright lies. The next available appointment date??? Monday! That?s right... 7days to get services for a contract customer! Yet their advertisements say ?24hrs 7days a week?.
There are FAR cheaper HVAC companies who are friendlier and more prompt? Don?t schedule with these people only to have them waste your time and not show up... Unless you?d like to wait a week for service to see if they?ll show.
Pros: None.
Cons: BAD# NoShow, Lies to customer, Expensive, Poor Service (F-)
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