We have been very pleased with the services at the spa, until now. We were very disappointed in paying a 50% fee for needing to reschedule an appointment because it fell within the 24-hour penalty window.
Unfortunately, illness is not always predictable, and we consider your rescheduling penalty unreasonable, unfair and incongruent with the spirit of your business.
As a result, we are discontinuing our patronage of The Dragontree Holistic Day Spa.
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