Here is the email I sent to management, which conveniently, is not a working email address:
As a resident of an apartment complex neighboring the downtown Little Napoli, I have called for their delivery service several times. Time and time again, I have been met with some of the worst customer service I have ever received. However, due to the convenience, I had continued to call back on a rare occasion. This time, an older male answered the phone and gave me grief about every question I asked. He explicitly told me that my Baked Ziti didn't come with a salad and garlic bread, though that is exactly what is written on the online menu. He told me to ""give him my credit card number"" repeatedly, even though I hadn't completed my order. My roommate was telling me his credit card number and I was repeating it to the man on the phone. After he read back a 12-digit number, I told him that he had gotten the number wrong... and I instead handed the phone to my roommate. At that point, he began yelling ""Why did that guy just get on the phone and read a different number?!?!?"" It was then that I decided to cancel my order, and send a complaint. Over and over I have received horrible customer service from this restaurant, yet I continue to give it business and send my friends and neighbors over there to dine-in or order take-out. You can rest assured that I will not be giving any more of my money to Little Napoli ever again, and I will make sure my friends and neighbors do not stand for the treatment I was just given. I am well-aware that customer service has slipped through the cracks in many businesses going through these difficult economic times, but I urge you instead to bolster your customer service (or maybe just implement it, to begin) in order to ensure repeat business.
Pros: The food is decent, but not for the price and the hassle
Cons: Rude people
more