DO NOT DEAL WITH BOBBY JONES FOR ANYTHING! If a company sends them for a warranty repair, point to their 'F' rating with a certain bureau and demand someone else. They will send a kid right out of school that can not do the simplest task and more likely than not tear up several other parts. They will make appointments and not show up. When you finally call and get someone to answer the phone they will tell you anything, make another appointment, not show up, call again, Oh, that part isn't in, so and so shouldn't have made an appointment. If you deal with them after reading the bad experiences others have had, you can not say you were not warned. Be prepared for days of waiting for someone to show up that never shows, your appliance to go from a small problem to not functioning at all for over a month, and endless redialing just to get hold of someone to tell you the next lie. There is no way that a place that does business like this should be able to survive. I believe they are living high off of warranty and service contracts of big companies. Hopefully after enough complaints the companies will wise up and dump them fast. I know I will never buy another Hitachi as long as this place is on their approved list.
Pros: nothing
Cons: lying, incompetent, worst customer service possible
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