We moved here recently from up North, with our 10 year old Honda Accord. With 111,000 miles, we were overdue for some major service--timing belt change, brakes, etc..
I contacted Shawn and asked him about their ability to service our car; he was enthusiastic and reassuring from the get-go. Dropped the car off, got a call back within a couple hours with a detailed estimate for the all the work I wanted and/or needed according to Honda's recommended maint sched. The estimate was at least $1K less than I anticipated from a Honda dealer, based on my web research.
They had the car finished in a day--something I know wouldn't have happened at a dealer. Actual repairs were actually about $50 less than the estimate.
Very pleased, these folks will see me again.
Pros: Up front estimate; personable contact; immediate service
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