NuU MedSpa - Oak Brook\r
I signed up for a photo facial package - 5 chempeels/micro and 5 photofacials for about $1800. I have large brown spots on both my cheeks and under my eyes that look like bruises, but are due to sun damage. I was assured this would remove those spots. The first one they did a chempeel and photofacial same day - Over the next few days, i began to see the coffee ground effects and results. I had 8 more treatments to go. I took pictures of each change, so I could realize the difference at the end of this million dollar treatment. Unfortunately my 2nd treatment, had NO results. Nothing. I took pictures of that too. No on called to check on me(as they always do), so I called the manger to ask why the signifcant difference. She was on vacation so they gave me the next person in charge(Gina). She proceeded to ask me if I was in a different room? Who did the first one? and then told me, each laser can be different and stronger than the last. (like tanning bed bulbs?) I informed her, that I had no coffee grounds like last time coming through, nothing! She proceed to get angry and argumentive with me. She then proceeded to tell me I would have to wait till the end of ALL 10 treatments to determain the outcome. I informed her I felt no service was provided and if the rest continued at this rate, I was certain to not see a change in my skin at all. I felt they rubbed jelly on my face and wiped it off and sent me on my way. It seems to Save $$$ THEY ARE NOT doing the procedures. I asked noted it in my chart. She said fine and hung up. Unprofessional. The Spa, it self in not nice and relaxing. The front water fountain sits rusted out. They music is loud, no one is ever nice enough to offer you anything to drink. The Techs don't ask about any additional concerns, new meds, etc. Things they should know about before starting a procedure. They always try to talk you into more packages before you even leave- very Pushy! Be Aware They don't Care.
Pros: sorry None you can't get elsewhere - BETTER
Cons: unprofessional, inconsistant procedures, lack of concern for customer
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