My fiancee and I were getting married in Mexico and paid (in advance) over $1000 for a bus service to transport our wedding guests from their hotel to the wedding site. The driver never showed. We called him and he said he could not find the address. The address was a mega resort complex in the city...and the driver had both of our cell phones. We had to call him. Also...he never showed up to pick us up after the wedding ended to transport our guests back. My new father-in-law spent a good portion of his daughter's wedding trying to arrange alternate transportation. We contacted USA Bus Charter Inc. and were told we would get a full refund. We did not receive the money. We contacted them again to find out what the hold up was. They informed us that they would not be giving us a refund because the driver was not given the correct address (not true...we have a copy of the contract). We were also told by the employee handling our account that the dispatcher in Mexico claims that he was told (presumably by us) not to come pick us up after the wedding and that was why they could not refund us the money for the bus service.\r
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This is of course untrue. I wonder how many clients pay for a service and then decide to cancel it...all the while having to pay additional fees out of their own pocket for a last-minute replacement service? Fact of the matter: we said no such thing. I believe that the dispatcher/driver provided these details to USA Bus Charter in an attempt to avoid getting in any further trouble.\r
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We left a message with the company's president regarding our situation....no reply.\r
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Bottom line...this company wants you to pay up front....so pray that they actually show up...because otherwise, you are out of luck....\r
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OR...EVEN BETTER....DEAL WITH A DIFFERENT COMPANY...\r
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I do not like writing negative reviews, but if this can save someone else what we had to go through, then it is worth it.\r
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God bless.
Pros: We now know who not to do business with in the future.
Cons: The whole experience.
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