It was my birthday and I scheduled a party there for the weekend on 02/19. I reserved three booths-4 weeks in advance. The night of, we arrived and one of the booths were taken by people who didn't even have reservations. They allowed us two other booths and told us we could have a third IF the people ever leave. Ok, so 30-45 mins pass and no WAITRESS/WAITER ever shows up so I go over to find a manager. I tell them that my guest need additional seating and we would like to order a drink or something. Was told that they would send someone-another 30 mins pass and finally a waitress comes to take our dinner and drink order. Booth 1 had Waitress A and Booth 2 had Waitress B. After the order were taken, we were finally moved to a table that sat at least 25 people.\r
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After 45 mins, still no drinks or food. We ask the manager again and she goes to check and comes back with a some drinks in a pitcher that she ""made up"" herself to ease our anguish of not having food or drinks. 30 mins goes by still no food or drinks. We ask the waitress, she says apparently everyone put in their tickets at the same time causing everything to be behind. Finally Booth 2 receivd their food. NOONE received any drinks.\r
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After another agonizing 30 mins every1 received drinks but those residing in BOOTH 1 never received food. Apparently the waitress forgot to put the order in. It was the most unprofessional, unorganized environment. People are standing everywhere. Even if you have reservations, there are people just hoovering around you, your table, your food. There is no control and it was an absolute nightmare. Im all about support but they are NOT as new as people are indicating as I was there last year for my birthday as well as the service was better LAST year than this yr. So, needless to say I will NOT be going back again because it was ridicolous. Some of my guest left after not getting food because they were hungry and I the bday girl ate JACK IN BOX after leaving Grooves damn shame
Pros: Parking
Cons: Service
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