We took some friends to the West End Cadillac Bar this past weekend hoping to have a fun time and boy were we disappointed. First, we were greeted by a snot nosed waiter that told (not asked) us to give us a credit card to guarantee that we were not going to walk on the bill. i understand that they had several parties that had just gotten up and left without paying, but there is a more polite way of asking....the guy treated us rudely from the first moment. We then waited forever to receive our drinks and chips/hot sauce. When we asked the waiter where our drinks were, he acted put out and didn't reply, just walked off. We then finally received our food. The fajitas were completely cold (not sizzling). The horror started when I had finished most of my beer (which was a beer/salt/lime drink full with ice) and noticed an insect leg at the bottom of the drink (the ice had melted and the beer froth was gone, so I didn't notice it until most of the drink was gone). I inspected the leg carefully to ensure it was indeed a ""insect leg"". I could see the hairs on the leg and everything. I complained to the waiter who grabbed the drink and abruptly said ""that's a piece of cherry"". i argued with him about it and told him I wanted the drink refunded. He walked off and brought back a guy that was supposedly the manager. No introduction, no ""Sir, how can I help you""....he immediately said ""yea, so what's the problem here""......mind you we had been barely drinking and in no way were we acting abnoxious. I explained to this so-called manager that there was an insect leg in my drink. He abrutly interrupted me and said ""that ain't no insect leg, that's a piece of dirt or cherry or something.....You already drink most of the drink, you would have noticed that right off....ON A NIGHT LIKE THIS, THAT SHI* DON'T FLY"". I've NEVER heard of a manager of a restaurant cussing to an patron. The man was ignorant, un-educated, and an obvious hot-head. Amex is reversing charge.
Pros: Cool Atmosphere, decent food
Cons: Absolutely horrendous customer services, manager has the IQ of a chimpanze
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