I decided to get an estimate from Leif's after hearing their radio ad's thinking that they have the consumer in mind. I called to find out business hours and was asked a series of rapid fire question by a gruff gentleman and was told to bring my car into the nearest location. I went in where another gentleman came out to look at my car and in order to get the estimate TOOK PICTURES that he said he would send to the corporate office where they would generate an estimate BASED ON THREE PHOTOGRAPHS!!!! He said I would most likely have the estimate the next day. Two weeks and no estimate later I called and talk to the same gentleman that had taken the pictures, he explained that the paperwork had gotten lost in a mix up and that I would receive the estimate via e-mail within one to two days. Another week later and we arrive at today, three weeks from when I first took my vehicle in. I had already made up my mind not to use Leif's services and decided to call and let them know not to bother with the estimate and that I would be sharing my experience. The woman that answered the phone stopped me mid sentence to put me on hold and then the phone was answered by some gentleman who listened to my story and I told him that I had heard nothing but horror stories about Leif's since I had taken my car in for the ""estimate"" and that I had been appalled with every aspect of their customer service. He merely said ""I'm sorry to hear that."" I thanked him for his apology and then waited, in vain, for anything else. After about 15 seconds I said ""Well I guess that's it."" At which point he literally said ""Alright"" and I hung up. Don't even waste your time driving to one of their locations, life is too short.
Cons: HORRID customer service, rude phone operaters, NEVER recieved estimate.
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