A good 2-3 weeks went by, when Heather realized she missed our appointment. Heather called me, I then took the time to explain to her that I was very unsatisfied with what I have gone through to even be able to set up an appointment! She asked me how I heard about her and told me that she runs her office like a practitioner's office...( well I know that if I attempt to call my practitioner, M-F, 8-5, there is ALWAYS someone there to pick up the phone.) I then explained to her that I have reached the point of not wanting to even deal with the headache of coming in there, and that I was troubled that I had a gift card to use and reached the point I didn't even want her services and just wanted face value for the gift card. Until Heather, realized, that I had a gift card ( for a very significant amount) did she even seem remotely interested in how I felt about my experience with her business. I told her I would have to call her back to discuss it further with her. So when I was able to call, I attempted and again I reached a recording! OK so I am completely over trying to communicate with Heather.
My boyfriend who purchased the gift card for me and had witnessed my attempts and even went to the online appointment, decided that I should not give into Heather's complete lack of being able to run a business. From that point my boyfriend has been trying to communicate with Heather about not being able to redeem the G/C for any services, therefore we would appreciate the monetary value of the gift card back, considering the G/C write “to be used as cash”. Within the fist conversation of the two of them she said that the G/C was only good for 12months and we are out of luck and should have used it sooner... (well, according to ACT # 1349.61 of the General Assembly of The State of Ohio, a gift card has to have a MINIMUM use of 2 year and if no expiration, identical the one we have from Heather, than the value is good w/o fees until we redeem it.). Heather, defensive and upset, willing agreed to accommodate our needs and was willing to exchange the G/C for it value but needed time to look into the exact amount, and we were to do the same on our part. We found the purchased amount that same night at our bank and as discussed with Heather she would call us back at he end of the week to comply with the amount.... WELL to our surprise Heater never calls. We attempt to call, leave messages, and text her, only leading to stopping into the salon, where Heather is not. His visit lead, to a conversation with Diane about our troubles... Diane said she would make the attempt to call Heather to see what was going on. Again we wait... only leading to more messages left for her and another follow up visit from us. Surprise Heather was actually there, where she then went back on her word and said that she did not have authority to refund the whole amount and suggested that I use my G/C to other people as a gift or use it, we refuted that we were unhappy and she had already agreed to do the monetary exchange. She then said she was unable to refund the whole amount and if we wanted the other half we would have to talk to her Husband, who apparently owns part of the business. As if this hasn't gone on for long enough!
So my boyfriend made the call to Heather's, Husband, David, and explained our side of the situation. Where he seemed unaware of how, Heather no-showed on us, and the difficulties we have had with the business. From that point David decided that he still needed time to consider redeeming the other half of the G/C money. Yet again... 2 weeks have gone bye where David now does not pick up the phone or return messages left for him!
Please DO NOT support Heather Hunt and her failure of poor business procedures!