In June of 2009, I commissioned Ver Halen Inc to replace my Bay Window in order to treat a black mold growth in the older window. They charged $6,100 for the service and installation of the new window.
My initial complaint is that they estimated delivery and installation in early August; six weeks after they had received full project payment in late June. As I had not heard from them, I called in Mid-August. The project had not been scheduled. The earliest they were able to do the install was late September. Nearly 2 months after the original estimated date.
Next, when their Project Coordinator called me to schedule the painting that needed to be done in order to complete the project. We settled on Saturday, September 26th. I got a call on Friday, September 25th in the afternoon., They said they would not be able to make the appointment due to a previously scheduled customer appointment. They came by to finish the project on October 17th, a full three weeks later and more than 2.5 mon
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