I was in town visiting a friend and failed to get my hair done before I left home (i.e. MI). After being referred to this shop by a friend with great hair, I looked online and noticed that they offered a 20% off discount for first time customers. Amazed by the prices, discount, and location; I tried to call to make an appointment to get my hair done but no one ever answered the phone. Determined to try this great shop, I walked to the salon from Brooklyn Heights and was greeted by the owner (i.e. Natasha). She was pleasant and told me about their different hair treatments. Since she confirmed that new customers received 20% off all new services in our conversation, I decided to return the next day to get a press and curl, conditioning treatment, pedicure, and Brazilian wax. My appointment was for 3:00pm but I didn't leave the shop until 9:00pm which I consider a long time to be in a salon even for services rendered.
However, the worst part of my experience was when I got to the register and the staff told me that I would only receive the 20% off my hair style and none of the other services. Even after speaking with the owner about the situation, they didn't change their price to what she and I discussed in person in the salon the previous day. When I reminded her of our conversation the previous day, she told me that she had misspoken.
I liked my hair but the other services were OK. I completely felt taken advantage of and paid the requested bill just so they wouldn't call the cops on me. :-/
Pros: Atmosphere, hair products, hair maintenance
Cons: Customer service, integrity
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