I had been a customer to Eco Cleaners since I moved to Austin in 2007. I was indeed impressed with their services. Nothing too special, but you get what you pay for. Chemical free cleaned clothes. About 6 months ago my fiance and I, along with our 1 year old traveled to the West Coast for our first family vacation. Before we left, we sent our clothes in to be cleaned in May 2009. After returning to find our financial situation declined rapidly, we found ourselves having to budget and cut back on our spending. I called Eco and filled them in to let them know we want our stuff but its not top priority to pay for just yet. We were told ""no problem"" that they don't normally enforce any rules against customers who don't pick up clothing after the ready date. Then I call a couple months later. On the other end is an unapologetic manger stating they DONATED our rather expensive clothing to charity. They were not at liberty to tell me the name either so I could try to reclaim my property and wouldn't even tell me the date they gave my stuff away! Now its December 2009 and as our finance are worse, I found myself today thinking,""I wish I had my big comforter to curl under"", while I lay in bed at my sister in laws house in San Antonio. I admit, I'm rather pissed. I have given so much clothing to charity that at the time I need them, I don't have them. This business told me my stuff would be there when I had the money, they reassured me that my business was good and it was not a problem. That's what I'm pissed about. But at least somebody is warm tonight, snuggling in a King Sized, Victorian-style comforter. Mayvlbe it went to someone in more need of it than my son and I.
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