We recently bought a Miele dishwasher. We did not like the lowest dish tray because it was not large enough for our larger dishes. (It had a removable portion which made it narrower. The original salesman did not alert us to this.) We had to call a number of times, but finally we reached Allan Schuster, who was willing to exchange the tray to the type we wanted at no additional cost, and helped us to get some additional attachments for an older dishwasher in a second home. It is small things like this that make a big difference in our experience with a company.
Pros: made a change at no additional cost
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