Gringer Sales & Service

Although they have been in business for decades, I can't imagine why! They have lost me as a customer forever. Customer service is poor to nonexistent. Accounting practices are sloppy and, possibly, unethical. A credit of $600 for a change in appliance order was never posted to my credit card, and additional charges and credits were made on my credit card without explanation. Salesman and management have been totally unresponsive to my requests for clarification of charges and credits. Look around the dirty, chaotic state of the store. I believe this reflects a lack of care and pride in how they treat their customers. more

Absolutely Horrible! I ordered a summit 24" gas range and when I took the top off the box realized this oven was a toy. Very cheap grates. I put the top back on and wanted to exchange and the answer was too bad! Pros: null Cons: null more

Ordered a whole kitchen 3 months in advance to be delivered at same time for installation. Delivered over a week. I did not like the refrigerator. They would only accept it back at a 35% restocking fee or on consignment (because the box was opened by their delivery personel) after I bought a new one. Salesman and manager were very condescending and rude. Go somewhere else. Pros: null Cons: null more

I would avoid doing business with these people if at all possible. This really should be 0 stars, not 1. Pros: null Cons: null more

Called Gringer & Sons to buy a long list of kitchen appliances, since they were convenient and I had heard their service was good. more

10 days ago went to Gringer to look for a new washer and dryer. Dealt with Allan Schuster who was very, very knowledgeable and helpful, especially as our needs were very specific due to space constraints. Wound up purchasing Bosch products that were competitively priced. It was a 3 step process - 1. someone came to disconnect our old machine. 2. Old machine carted away and new units delivered. 3. New units installed. From start to finish it went smoothly. People showed up when they were supposed to and they were friendly and courteous. How often do you get that + a good price in NYC? So far so good with the Bosch although it's only day 1! more

Received a call from Gringer&Sons present store manager. He apologized for my experience and together we resolved the situation. He accepted my return and offered to do whatever was necessary to correct any issues I had. Pros: None Cons: Poor service more

I was in a tough spot: I own an apartment in midtown Manhattan, but had just moved to WashDC for work. Kept meaning to replace the A/C units, for my tenants, before the summer rush. Which, of course, I didn't do. I chose to wait until the July temps were hitting 90-degrees. . . then put in the urgent call to Gringer's. Pros: Prompt, courteous service, expert advice Cons: That Gringer's isn't located where I now live -- WashDC more

Last year I purchased 2 new air conditioners from G&S and was quite pleased with the experience overall. Javier, the salesperson I worked with, was great. Very nice and extremely knowledgeable about all the different choices. The two men who delivered and installed the air conditioners were exemplary as well. Polite, efficient, on time, cleaned everything up perfectly, etc. Pros: 5 star impeccable customer service Cons: no cons whatsoever more

I called asking about portable dishwashers, and got good advice, a great price and really quick delivery. I called Gringer again later about air conditioners, and got all sorts of great information on the makes and models that are best. requirements for outlets and electrical capacity in my apartment, and other info that helped me make a decision. These guys are terrific! Pros: Knowledgeable, friendly staff who actually answer the 'phone more

Gringers took time to explain why I should purchase this machine over that machine? there knowledgeable staff made me feel as if I was the only one in the store?. Buy from Gringers You?ll see what I mean. Pros: Service Cons: It's kinda Far from the Bronx more

From the Manager: Rude, Incompetent, Ignorant, Condescending and flat out WRONG about the entire order. Pros: None Cons: Rude, Incompetent, Condescending & Unprofessional more

Have bought my appliances for my last 3 apts there. this last time, dealtwith luigi. Was very helpful, not pushy and knew what i wanted b4 i did. Good people Pros: No Hard Sell Cons: none more

After calling and emailing ME to make a deal and agreeing to a competitive price (though whining about it more than is professional) Gringer decided not to honor the deal they made. And this was after they set up an appointment for a site visit but no one showed and I had to take a second day off work to wait for the site visit another day. Once the site visit results provided the OK, I called with my credit card and they said they didn't want to make the sale. They should have told me that in the first place and not wasted my time. When I stated that, they were rude/jerks. I'll never shop there again. Cons: Get it in writing more

We recently bought a Miele dishwasher. We did not like the lowest dish tray because it was not large enough for our larger dishes. (It had a removable portion which made it narrower. The original salesman did not alert us to this.) We had to call a number of times, but finally we reached Allan Schuster, who was willing to exchange the tray to the type we wanted at no additional cost, and helped us to get some additional attachments for an older dishwasher in a second home. It is small things like this that make a big difference in our experience with a company. Pros: made a change at no additional cost more

In search of a washer and dryer to put in a small closet, I emailed a manager at Gringer, Louis Giogaia. We entered into an email conversation about brands, prices, service, value, and throughout, Mr. Giogaia was candid, helpful, informed and incredibly nice. I was so satisfied with his help that when it came time to order the appliances I didn't hesitate to contact him. What a pleasure it has been dealing with Gringer. This is customer service the way customer service should be. more

I went to Gringer in need of stainless appliances that would look great in a VERY open and visible kitchen, but I had a relatively small budget. Long time employee (or co-owner--not sure), Allan, was very helpful in terms of advice and suggestions, and he respected my financial limitations. After I made the order and put down a deposit, I realized I wanted a different size refrigerator (same manufacturer). I called Allan and he made the switch over the phone. Then I realized that I didn't like a the color of the knobs on the stove. I emailed Allan and, he was able to rectify the problem. Then, I decided that the stove I'd ordered was actually too deep -- I wanted one that was more shallow. Once again, I called Allan. He made a suggestion for a different stove in my price range, I checked it out online, and we made the switch -- once again over the phone. After each transaction, a new receipt was promptly mailed to me. The appliances have been delivered and are finally installed. Overall, I was very pleased with Gringer, and particularly with Allan's great service. I needed the the appliances to look great and function well, and at a price that was not only in my budget, but priced well relative to other stores -- with Allan's help, I'd say that I have achieved what I wanted to. If you're in the market for appliances, I'd say that you owe it to yourself to at least check Gringer out. Pros: Great products and service more

I went to every major appliance store in Manhattan and could not find a sales person who knew anything about stoves. They were disinterested and knew nothing about their products. I was complaining to a friend and she asked if I had tried Gringer & Sons. Well, that was a happy day! I am a baker and have specific requirements which they took the time to understand. They never pushed a product or lost patience with the amount of time it took me to decide. I went back 3 times and they were just as helpful and polite as the first time I went. It was one of the most pleasant shopping experiences I've ever had. They also have great senses of humor, which is always a plus with me. They are trustworthy, so it's no surprise that they have been in business for almost a century. Pros: service, knowledge and a great attitude Cons: none more

Gringer offer a great selection of appliances, a really good attention to the public and competitive prices. Pros: Great Customer service more

I'm a NY designer and when I walked into Gringer & Sons this summer, I'd done my research and I was confident I knew the product numbers I wanted for a stove, frig & dishwasher. I'd called one of the sales reps, Allan Schuster, in advance. He was friendly and ready to help.It turned out the models of some items were no longer available and Allan steered me quickly to the updated versions. I requested customized shelving for a frig and Allan made it happen. I changed my delivery date three times (!) and Allan accommodated me without any hassle. I definitely intend to use this company again for my clients. Pros: friendly, knowledgeable, accommodating Cons: inconvenient location for some NYers more