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In the world today when you pay $114.00 for a pair of shoes should you expect them to last more than one week? I purchased a pair of Jeffery Campbell shoes (Patricia) on October 31st at Imelda’s on Hawthorne, wore them the next day to church; the airport and to 2 days of meeting in California. By the time that I returned 3 days later I noticed that the heels had started to peel; when I took them back to Imelda’s on Hawthorne two weeks to the day of purchase they told me tough luck and they thought that the shoe repair could not even fix them; that I had caused the shoes to peel. \r
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When I returned home I called and asked for the manager’s name so I could contact them directly. I called the next week and spoke to the manager, explained what had happened and that I was not asking for a refund just a little customer service. She told me that they would have to stand behind the decision of not to have the shoes fixed, it was a wear issue….well I have several pairs of shoes that I had for years, and nothing like this had happened before. \r
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The end of the story is that I have always recommended Imelda’s; and it was a great place to shop….guess I was wrong…. Or maybe if you are spending your money it is good…. But do not ever expect any service after the check has cleared. \r
Pros: neighborhood
Cons: customer service after you buy
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