Went to the West Side location. Had appointment with stylist named Jason. Clearly and directly went through agreed upon length for the ""trim"", 1 and 1/2 inches. Left 4 inches shorter and looking terrible. Complete and utter disregard for my expectations. Complained to manager (Tim) who was just as terrible as Jason. In my 37 years have never had such a terrible experience. Wouldn't wish it on my worst enemy. How do they stay in business?
Cons: Don't listen. Lousy stylist and manager.
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