I love Sugarbabys cupcakes however I found them unrealistic with the fact that they will close early at the drop of a dime. When I think back, they've never really been happy to see me coming as the customer service is always less than mediocre.
I requested to meet my event planners @ their location and gave Sugarbaby's 24 hours notice. The manager Dana told me to call them just in case they close. My event planners arrived @ 5pm and they were closed!!! It upset me because I told the manager a day before that I was PRE-PAYING for 3-4 dozen and feel that they should have taken my phone number. As a black woman I am upset and will never buy their cupcakes again. I'm not saying they are racist but I feel like if I were white they would have gotten my number and stayed open. No more cupcake runs a couple times a week :-(
Pros: Less than a mile from my house...
Cons: Rude...Doesn't realize the value of a customer...
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