I called in an order at 7:24pm to pick up and was told it would be ready in about 20 minutes. I do understand that it may take a few more minutes to finish the pizza depending on how busy the restaurant is.
I walked in and paid at 7:46pm (22 minutes after time of order). I waited on the barstool directly in front of the cash register until 8:08pm (44 minutes after time of order and 22 minutes after time of payment) at which time I asked the girl at the counter who I originally paid if my pizza was done. She went back and brought up a pizza.
I asked how long it had been ready and she said she didn't know. She looked like a deer in headlights. Like I was out of line to ask how long my pizza which I had already paid for had been sitting around getting cold while I had seen her standing around at the counter for the past 20+ minutes. She finally offered to ask the manager and came back and told me it had been there for 5 or 10 minutes. So I asked if it had been 5 minutes or had it been 10 minutes.
The manager then came to the front and was extremely rude to me and instead of asking what the situation was or apologizing, told me I don't need to be rude to the employees. I tried to explain what was going on and was interrupted with this from the manager: ""I hope you never come back here."" I asked for my money back and received it. I don't know the manager's name, but he was short with dark hair, had a beard and looked too young to be managing any restaurant.
So, the manager need not worry. I won't be back. And I'll be sure to let my friends and family know about the service I received at Wall Street Pizza.
Pros: Hmmm.
Cons: Service/management
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