How many African American owned and operated salons in Atlanta are one of the top 10? Not many!
I have always loved N'Seya talented stylist and their concept. 'm commenting as a professional in the business (management side of it). You have to treat your clients like you need them. Because, let's face it, you do! From the first moment they walk in the door till they leave. Acting like it's a privilege for them to be sitting in your chair (not really YOUR chair) is not right. If it wasn't for the client walking in the salon, you would not be able to wear all the designer gear that most of N'Seya's stylist wear. Most of the comments online and conversation I've had about N'seya are about their terrible customer service and the stuck up attitudes of their employees. Why is this? Ok, your books are full Thurs and fri NIGHT and all day Saturday. This in your mind means you are in high demand and have the right to for a stuck up attitude?! Uh, no! Hate to break it to you! When you can become booked Tues-Sat and the waitlist to get an appointment with you is a week or 2 weeks if you need a color process; then and only then will you have the right to proclaim you are in high demand. I work for a small quint (similar to N'Seya's new location) salon in Buckhead. We have 6 stylist (2 being the owners) 4 out of the 6 are booked Tues-Sat. Even with that said, they come in on time, stay on schedule and are cordial to their clients. I've learned no matter how fabulous your work is you will NOT retain clients with your nasty, "I'm better than you / It's a privilege for you to be sitting in my chair" attitude and unprofessionalism. I hope N'Seya's new location come's with new attitudes and new exspectations. But remeber M & T, your staff only learns from example. N'Seya is a house hold name, please bring it back to the fabulous brand we know it to be.
Pros: talented stylist and products
Cons: attitudes and customer service
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