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Wasted Staff = Horrible Service - Review by citysearch c | Boston Billiard Club

Boston Billiard Club

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Wasted Staff = Horrible Service 1/4/2009

I usually enjoy this place to play some pool, but after this horrible experience with service, I'll never go back. We decided to go there late after work (around midnight) knowing they were open til 2am. It wasn't crowded at all, and there were a bunch of waitresses working. We flagged down the one in our area to get the lights at our table turned on, and then flagged her down again to order a round of drinks. Not sure why we had to flag her down, since I'm pretty sure we were her only table. We could tell right away that she was wasted - she was skipping around the pool hall and was all over my friend while taking his drink order. We finished our drinks and were hoping to order another, but she was hard to find. After a while, we finally called her over and ordered another round and played some more pool. When it came time to order another round (well before 1am), she was yet again nowhere to be found. At that point, the manager walked by us and was corralling the entire staff (most of whom also appeared to be wasted) into one of the private rooms next to our table, where she proceeded to shut the doors. I can only assume they all went in there to take shots or something... When they finally came out, our waitress never came over to us. We finally got her attention to order another round at 1:40, and she told us last call was at 1:30. Would've been nice if she had come around to give us last call. We didn't even finish our game - we just checked out and left. Since we both work in the restaurant industry, we always tip well no matter what - but not this time, and I still think we left too much. I've done my fair share of drinking behind the bar, but I would never let it interfere with customer service. This was by far the worst experience I've ever had in a restaurant/bar/lounge. Cons: Service more
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