This review started out as a one-star complaint regarding an experience I had at Dave's Ultimate Automotive, and due to EXCELLENT CUSTOMER SERVICE and follow up has now changed to a wholehearted five-star compliment. I felt preventative maintenance could have been performed by the mechanic during one of my visits to avoid a costly brake repair that had to be undertaken shortly thereafter. Well let me tell you, without my even making a formal complaint, Dave the owner (who must have read my online negative review) sent me a very thoughtful and lengthy letter of apology that included a full refund for the work that was performed on the second avoidable visit. Now of course, there is no way to prove that the repairs could have been avoided, but Dave had the same feeling about the situation that I did, and took care of me VERY WELL as a result. I cannot emphasize enough just how genuine Dave's commitment to customer service and quality repairs are....The words in his letter could not have
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