. I explained the problem and she approached Gina telling her she had to stop drying the lady?s hair and do my pedicure since I made my appointment the day before she did. Finally, the owner took over drying the other customer?s hair and Gina followed me back to the pedicure area to finish my pedicure and manicure. Upon checking out, I asked if there would be any compensation for the gross neglect of customer service and the owner laughingly said ?you?re already getting 25% off? because of the coupon. And then she gave me several business cards (see enclosed) to hand out to my friends. \r
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I?m not sure I?ll ever return to your spa much less refer it to others like I used to. My sister said she?ll never return?even the quality of her pedicure, she says, was not good. \r
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When spending my hard earned money expecting to get pampered. Getting left to soak for over 30 minutes is not worth the over $40 charged for a spa pedicure. I hope you treat other customers better.\r
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