The manager refused to honor an exchange for store credit for a book that was just bought and in perfect condition. We had purchased the book as a gift from the table on the store. It was returned in the same condition in which it was bought. We were treated very rudely. The attitude was negative with the appearance that they did not care for future business. In this case, they cemented that impression. All the nice things in the world don't make up for a bit of understanding and kindness.
Pros: Nice gift items
Cons: Very rude and non-caring staff and management
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