I used to take my dog here for all services, one occasion changed that for sure! I have a larger dog who stays in the kennels in the rear. It was mid day when I went to pick her up from a three night stay. There were two extremely rude girls at the front desk. Neither was with a customer, but one was blabbing away on her cell phone while the other looked at me and turned around. Already upset, I noticed the manager walked up to the counter and she ignored me too. I finally threw my leash on the counter and asked for service. The girl on her phone put the phone on her shoulder and tried to check me out. After waiting 15 minutes for my dog to come up, I was upset when they brought up a full bag of dog food for a sensitive stomach. They had fed her the wrong food her entire stay. She was covered in diarreah and nobody could give me an explanation. The manager wouldn't even come out of her office to talk to me. My dog needed to use the bathroom so bad I just left. As we walked back to the car, I noticed some kennel workers were yanking this poor dog into the building. It even yelped and tumbled over the leash. I was so disgusted. Who knows how they treat the poor animals behind closed doors. They will never get the opportunity to hurt my baby again!
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