After two years of good service, they sent out a guy who burned our yard - burned as in dead spots over most of the front and back yards. They even acknowledged that their guy used an incorrect mixture. Oh well, they keep on billing us for this terrible event while our yard continues to turn brown. They don't respond to questions - they are evasive (I'm trying to be fair) when asked to help us develop a plan of attack to get our yard back to the condition it was in before this ""accident"". Three weeks later they have yet to remove the $46 bill for burning our yard. All we want is for them to acknowledge their mistake and work with us. Unfortunately,, these guys are one of those companies that are agreeable when all is well and refuse to provide decent customer service when they make mistakes. BEWARE!!!!!!
Pros: provided good service until their guy made a mistake and burned our yard
Cons: refuse to provide decent customer service and not bill for burning our yard
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