My friend and I visited the Yakima Spa where I had the full day spa package spending a little over $500. not including a very generous gratuity My friend had the fusion facial and bought products spending approximately $250. She was very pleased with her facial and I was very pleased with all my treatments. Melini and Ashley were great. However, we were disappointed with the so called "relaxation room" and dining area which are also work areas. It appears that they are trying to be "Zen like" but there is no water flowing in the areas except the faucets where attendants are filling vessels, etc. A microwave is running and when I was supposed to be relaxing after my facial, three people were receiving pedicures in this "relaxation room". The music in the treatment rooms was loud and not the soothing sounds I am accustomed to in other spas I frequent. At the end of my "spa day "I asked if someone would drive me back to my hotel a few blocks away since my friends had gone on to the wine country and would not be returning to Yakima until several hours later. The receptionist and manager seemed shocked and totally unprepared for this service request and the receptionist asked if I wanted the number of a taxi service. Anywhere else they would at the very least offer to call the number for you. Customer Service is one area where Yakima needs improvement. When I asked them to call for me, the manager went to the hotel next door and had them call the cab and she asked me to wait in the hotel lobby. Pros for the Yakima location are: treatments & treatment rooms are top notch, friendly attendants. Cons: Customer Service, relaxation room, dining & dressing areas, background music, lack of sophistication.
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