In reponse to the quick conclusions that the reviewer jumped to:\r
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It is commonplace to see one of my technicians ""standing around."" Hot engines need to cool before work can be done/should be done. Cool engines need to warm to normal operating temperature to correctly diagnose. Parts need to be ordered and delivered. Diagnostic flowcharts need to be deciphered. Electrical diagrams need to be read. Published technical service bulletins about known issues with certain vehicles need to be read. And I'm pretty sure that the Fair Labor Standards Act says something about employees receiving breaks and lunches throughout the course of a day.\r
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And lastly, we have never been in the situation of leaving three parts that did nothing for the vehicle in that vehicle. That's considered ""throwing parts at a car"" and it simply is not a good practice. In the very rare instance we do this, it is not done without prior explanation and approval from the customer. I say ""very rare"" because unneeded parts simply can be returned. If a part was ""tried"" and it did not work, it's ludicrous to think we would actually leave it in there and call the customer saying, ""Well, that didn't work. Let's try this part."" I would rather have my money back for the cost of the incorrect part than to leave it in there and collect only the smaller sum of the markup from that part.\r
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I am left dumbfounded as to these empty and unfounded assertions. Why not simply return? If the same problem was occurring, parts and labor could have easily be warrantied.\r
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Come see me at Randolph Tire Center. We are the most honest place you'll ever find and I guarantee you'll be the next of our many lifelong customers.
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