The manager is writing reviews in her defense because, we the staff, have been asked by her to write reviews in her defense of all the clients who are unhappy with her, but we won't write any. What everyone is saying about her is true. Only she would know if the spa is up 35% and respond to someone about their wanting a different salad dressing. Actually business has been very bad. If you read these posts, she is responding to clients concerns and critiques. Who else would do that? Not another client. This is supposed to be about what clients think of the spa. We are being sent home early a lot, so we know there is no real business any more. We are tired of clients complaining about the manager and telling us. A lot of repeat business is gone and the ones that have stayed are primarily Dr. Walker's clients from his dermatologist practice. We walk on eggshells around her because she is erratic and very moody. Some of us don't even want to come to work, but it's hard to find a job out there, so we stick it out. She has no spa experience. She flat out told us, the reason she is there is to book as many people and we have to get them in and out. Clients should have time to enjoy their experience, not be shoved out as soon as possible. She may act friendly to clients, but believe us, it's an act. Because as soon as clients walk to the back, she talks about them. She talks about everyone behind their backs, incuding the owner. If he only knew what she said! We have been told he wants nothing to do with the spa and that is why he hired a manager to deal with everything. We don't respect or trust her. We may act like we like her because it's easier to make her laugh and keep her calm rather than deal with her moods, but it is very exhausting. She is two faced and a liar. We are writing this knowing she will look at this because she is writing her own fake reviews. We want a new manager. Our staff is interviewing at other places.
Pros: It's a Job
Cons: Manager
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