I've never felt compelled to write a review before, however my experience today was atrocious and I felt that I needed to express myself. Especially because the gentleman who called me from Swan's in regards to my complaint (placed in person this morning) hung up on me in midconversation. When I called back he said I hung up on him which I did not. The only explanation is that he either hung up on my or my cell phone dropped the call (I have Verizon and haven't dropped a single call since I've had service, which is over a year!). I believe he hung up on me. I can't believe it. I am a nurse, I know all about working with people, even the difficult ones...you don't treat them that way! I am appalled at the entire situation. I left my article with them and when I received it back, yes it was clean, but no longer usable. It was a mattress pillow. The gentleman said that they followed the instructions on the care label and anything that happened to it was a result of the manufacturer's workmanship. Even if that is the case, that is no excuse for the way you talk to and treat a customer. It is really a shame, this place had great reviews and I was excited that I would have a dry cleaners just blocks from my apartment. But it is safe to say that I will not return there, and I will NEVER recommend this place.
Cons: customer service
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