I am a property manager for another company. Homepointe called me for a reference on one of my old tenants. When I called them back I was immediately put on hold and waited almost 10 minutes before someone came back on the line a AGAIN said "thank you for calling Homepointe, please hold." This happened 5 times! I finally said "WAIT"! "This has happened 5 times and I am going around in circles here". The receptionists snapped back "well if they don't pick up in back then the call is re-routed back to me and I have no way to know it's still you." Finally after about 15 minutes I got to the right person and she was extremely rude! I was DOING THEM A FAVOR! They needed me not the other way around. I was so disgusted that I googled them so see what others thought and lo and behold I found this site where the only ++ review is from their broker! I KNOW that poor customer service on the Prop Mgmt. industry in Sac is bad and these people are NO EXCEPTION!
Pros: None that I can see
Cons: rude, ungrateful and incompetent
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