I purchased a wedding dress from Traditions Bridal for $2,000. I was willing to pay this expense at a pricey, non-franchised vendor for an assurance of quality and customer service; that I truly thought I would be getting from Traditions Bridal and not other retailers. At the dress fitting, the zipper was sticking. I expressed my concern to the tailor at Traditions Bridal who positively assured me that it was fine and I would have no trouble with it on my wedding day. Having no experience in tailoring and her reminding me that she had tailored hundreds of wedding dresses; I accepted her professional judgment. Five days later, on my wedding day, the zipper sticks in the same place. Unfortunately, I was in very remote location at the top of the Smoky Mountains. My mother in-law was thankfully able to find needle and thread, and then literally sew me into the dress! Although, the day turned out perfectly; there was a needless stress and anxiety placed over the occasion, that could have been avoided. After receiving the run-around and un-returned phone calls from the owner for eight months, she finally told my husband that they do not guarantee their products or their work and that no part of the wedding dress price would be refunded. For me, part of the expense was for a calm and glitch-free wedding dress experience on that special day. I was very disappointed in their lack of empathy, crude, and unapologetic response to the situation. If you are looking for friendly customer care and service, after they have your money, then I would NOT choose Traditions Bridal!
Cons: Very poor customer service, angry and rude owner and workers
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