My first new car purchase with the original ownership was wonderful. I returned to Capitol Expressway Ford to purchase a used vehicle the experience has been a nightmare. They used hard sell pressure. They lied about the retail price of the vehicle quoting me a price that was more than the new vehicle price, on an attempt to show a larger discounted price. \r
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The sales person assured me that everything worked on the vehicle and that it had been checked over by the service department. The drivers door key lock is supposed to unlock all doors at once it doesn't, only one key slot for the entire vehicle.The drivers door outer skin is loose and rattles when the door closes. After purchasing the vehicle I discovered there was only one key. When I asked about this their answer is all vehicles come with on;y one key.\r
A duplicate key costs $180.00, I asked them to split the cost with me on the interest of customer relations, they refused. It is impossible to get a replacement key made
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